Technical Support

 

CAST Software Ltd. (CAST) is a limited liability company incorporated under the laws of Ontario, Canada, has been developing software and products for the entertainment and the meetings and special events industries since 1994. CAST owns and offers its software for licence, trial or demo via direct sales (telephone or fax), its online store, or the dealer network. The use of CAST's software is governed by a license included in the software.Vivien Services

 

You agree and will use our store services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines in accordance with the Use of Store, Privacy Policy, and Technical Support agreements and as outlined below. Please note that you will be referred to as 'customer' or 'End User' in this agreement.

 

Technical support is available free of charge to authorized End Users who are current Members or have a current Lease Term.

 

Designated Contacts: Members Only or Registered Users
Case Limit: Unlimited for registered Product Users
Availability: Online Standard Support is available on all business days in Ontario. Enquiries received after 16:00ET will be processed the next business day.
Access: Standard Support is available via phone (416.597.2278 ext. 245) and email techsupport@cast-soft.com.
Response Time: Not greater than 2 business days.
Price: As Standard Support is a benefit included with an Annual Membership and current Lease Term, ineligible End Users and users of Education / CE Products will not receive Standard Support.


© 2012 CAST Group of Companies Inc. All rights reserved.